Google has recently launched a series of new tools for retailers, harnessing the power of generative artificial intelligence to enhance online shopping experiences and streamline various retail operations, as announced by its cloud business in a recent release.
This array of new offerings includes a generative AI-driven chatbot that retailers can integrate into their websites and mobile applications. These advanced virtual agents are capable of engaging in conversations with consumers, providing personalized product recommendations based on individual shopping preferences.
Carrie Tharp, Google Cloud’s Vice President of Strategic Industries, emphasized the rapid evolution of generative AI in her statement in the release. “In only a year, generative AI has transformed from an emerging concept into one of the most rapidly evolving technologies, becoming a crucial element in the strategies of numerous retailers,” she said.
The introduction of Google Cloud’s tools marks a significant milestone in the increasing influence of generative AI within the retail sector. This trend has been gaining momentum, as evident from Amazon’s introduction of an AI tool for sellers in September and the widespread adoption of this technology by retailers during the latest holiday shopping season, often behind the scenes.
Among the innovations announced by Google is a large language model feature designed to enhance the quality of product searches. This feature is currently accessible to a select group of stores, with plans for broader availability later in the year.
Google’s suite of AI products also includes tools aimed at improving customer service systems for retailers and streamlining their product cataloging processes.
The applications of these AI tools extend beyond online platforms to physical retail stores as well, with enhancements being added to Google Distributed Cloud Edge, an existing combination of hardware and software solutions.
This announcement from Google Cloud, revealing the latest advancements in AI tools for the retail industry, comes just before the National Retail Federation’s annual convention set to take place in New York City.
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